At Happy Hounds Biscuits, we strive to provide our customers’ with the highest quality handmade dog biscuits and treats from Yorkshire. However, we understand that occasionally issues may arise with your order.
Please read our refund policy carefully to understand your options in the unlikely event of a problem.
If your product arrives damaged or unfit for use, we apologise for any inconvenience caused. We ask that you kindly take a photo of the damaged or unsatisfactory item and email it to [email protected] within 2 days of receiving your order.
Once we’ve confirmed the issue, we’ll be happy to send out a replacement product at no additional cost to you.
Your satisfaction is our top priority, and we want to ensure that your pet receives only the best treats.
Due to the perishable nature of our handmade dog biscuits and treats, we are unable to offer refunds or exchanges for products that have been opened or consumed.
We craft our treats with the freshest ingredients to provide your pet with the ultimate taste experience, and we recommend storing them properly to maintain their freshness and quality.
If you encounter any issues with your order, whether it’s regarding the product quality, packaging, or delivery, please don’t hesitate to get in touch with our customer service team.
We’re here to help resolve any concerns you may have and ensure that you and your pet are completely satisfied with your Happy Hounds Biscuits experience.
If you have any questions or require further assistance regarding our refund policy, please feel free to contact us at 07843 012629 or email us at [email protected]. Our dedicated team is ready to assist you and address any inquiries you may have.
Thank you for choosing Happy Hounds Biscuits for your pet’s treat needs. We appreciate your trust in us and look forward to serving you and your furry friend again soon!